logisticare

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Assist Router-AROUT

at logisticare

Posted: 10/24/2017
Job Reference #: 5000274255506
Categories: Other/General
Keywords: company

Job Description

Job Title

Assist Router-AROUT

Requisition Number

17-5582

Job Description

POSITION SUMMARY

The Router routes and dispatches trips to third-party transportation providers and handles the coordination of pre-scheduled patient trips to medical facilities.

ESSENTIAL FUNCTIONS

Reviews the regional trip reservations using LogistiCare's proprietary software (LCAD)

Assigns reservations to network transportation providers to ensure that vehicle resources are used most efficiently and effectively to meet client demand

Responsible for communication with transportation providers and monitoring of the Provider Call Line/Queue

POSITION QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Competency Statement(s)

Communication, Oral - Ability to communicate effectively with others using the spoken word

Communication, Written - Ability to communicate in writing clearly and concisely

Customer Oriented - Ability to take care of the customers' needs while following company procedures

Interpersonal - Ability to get along well with a variety of personalities and individuals

Education

High School Graduate or General Education Degree (GED)

 

Experience

At least 1 to 2 years customer service experience in an inbound call center environment with heavy phone volume and data entry preferred

3 years of routing, scheduling and/or dispatch experience to include geographical knowledge preferred

Prior in-bound call center experience preferred

Knowledge of transit system a plus

Knowledge of Medicaid guidelines and covered services plus

SKILLS & ABILITIES

Excellent customer service & phone skills

Proficient with Microsoft Word, Excel, and Outlook

Ability to accurately type 35+ corrected words per minute

Work Location(s)

5215 Wiley Post Way Suite 140, Salt Lake City, Utah 84116

Full-Time/Part Time

Full-time

Requirements